Popular Questions

Shopping from Al Ghazawy is very easy! Once you find the product you want to buy, follow the following steps: Click on "Buy Now", to add the product to the shopping cart, click on the "shopping cart" on the top left, register a new account / login to your account by entering the email and password Enter the delivery address. Choose the payment method you prefer. Press “Confirm Order” to proceed to the completion of the payment process and make the order. Once the order is made, it will be automatically confirmed, either by e-mail, or we will contact you by phone to confirm the order if we need more details. Please note that the confirmation step is an essential step before shipping your order. If you have notes about confirming your order, contact us a few hours after making your order.

You can start by clicking on a specific category from the list of existing categories to view all the products under it and if you are sure of the product you want, all you have to do is type the name of the product or brand in the search bar at the top of the page and click on Search

Shop easily on the El Ghazawy website, follow these steps when you find the product you want: Click "Buy Now" to add this product to your cart Then click on "Shopping Cart" in the top left of the page Then register/login to your account by entering your email and password Enter shipping/payment information Choose the payment method you want Then click on "Confirm Order" to complete the payment method and confirm the order Once you order the product we will automatically confirm your order and send a confirmation email or phone call in case more information is needed. Please be aware of the importance of the confirmation step before shipping your order

You will receive a confirmation email to you and we will send an email to you as soon as the product is shipped.

The invoice is always included on the order or on the outside cover, and in case you do not receive the invoice please contact our customer service team and we will send you a copy of the invoice immediately.

Cash on delivery -COD- (easy and simple payment method on your doorstep)

Products can be returned within 14 days from the date of receiving the order, provided that they comply with some of the following cases: First case: The product was not what I expected (if the packaging was not opened) / does not match the description on the site. If you do not want the product, you must return it without using it, in its original packaging, closed as-is and all stickers are in proper condition. The second case: If the product is damaged if it arrives to you (reported within 24 hours) The product returned must be in its original packaging, and all accessories, stickers, and gifts should also be returned with the product. (Within 7 days) If the product has a manufacturing defect, you must pack the product that is returned in its original packaging, and all accessories, stickers, and gifts must also be returned with the product. (Within 14 days)